GUIDES & TUTORIALS

    • Introduction
    • Basics
    • Economy
    • Leveling
    • Egg Machines
    • Dungeons
    • Monsters
    • Combat
    • Events
    • Multiplayer Dungeons
    • Team Building
    • Awoken Skills
    • Awoken Skills

      Awoken Skills unlock your monster’s true potential! Awoken Skills are passive abilities that can be used in battle to strengthen your teams and give yourself a more competitive edge against monsters.

       

      These skills are granted by using a special monster called TAMADRA. A Tamadra is an adorable creature of great power! One Power Up Fusion using a TAMADRA will Awaken one skill within your monster.

       

       

      SusanonoMikoto1

       

       

      SusanonoMikoto4

       

       

      SusanonoMikoto5

       

       

      You can also Awaken your monster by feeding it a duplicate of itself through Power Up Fusion. This is the same process used in performing Skill Ups, but in this case, an Awoken Ability is guaranteed. Note: check to see that your Monster has awoken skills beforehand—Awakening through this process requires the EXACT SAME Monster name and number.

       

      SusanonoMikoto6

       

      The range of Awoken Skills helps your team in a wide variety of ways. Awoken skills can help you protect against Enemy Skills, and can also help you dish out more damage per matched combo.

       

      A list of some Awoken Skills can be found below:

       

      EnhancedHP [Enhanced HP]

      HP increases by 100

       

      EnhancedAttack [Enhanced Attack]

      ATK increases by 50

       

      EnhancedHeal [Enhanced Heal]

      RCV increases by 30

       

      ReduceFireDamage [Reduce Fire Damage]

      Reduces damage from Fire Monsters

       

      ReduceWaterDamage [Reduce Water Damage]

      Reduces damage from Water Monsters

       

      ReduceWoodDamage [Reduce Wood Damage]

      Reduces damage from Wood Monsters

       

      ReduceLightDamage [Reduce Light Damage]

      Reduces damage from Light Monsters

       

      ReduceDarkDamage [Reduce Dark Damage]

      Reduces damage from Dark Monsters

       

      AutoRecover [Auto-Recover]

      HP recovers each turn

       

      ResistanceBind [Resistance-Bind]

      May block Bind attacks

       

      ResistanceDark [Resistance-Dark]

      May block Dark attacks

       

      ResistanceJammers [Resistance-Jammers]

      May block Jammer attacks

       

      ResistancePoison [Resistance-Poison]

      May block Poison attacks

       

      EnhancedFireOrbs [Enhanced Fire Orbs]

      Stronger Fire Orbs may appear

       

      EnhancedWaterOrbs [Enhanced Water Orbs]

      Stronger Water Orbs may appear

       

      EnhancedWoodOrbs [Enhanced Wood Orbs]

      Stronger Wood Orbs may appear

       

      EnhancedLightOrbs [Enhanced Light Orbs]

      Stronger Light Orbs may appear

       

      EnhancedDarkOrbs [Enhanced Dark Orbs]

      Stronger Dark Orbs may appear

       

      ExtendTime [Extend Time]

      Slightly extends time to move Orbs

       

      RecoverBind [Recover Bind]

      Matching Heal Orbs horizontally

      recovers 1 turn of Bind State

       

      SkillBoost [Skill Boost]

      Team starts with 1 less turn

      needed to activate skills

       

      EnhancedFireAtt [Enhanced Fire Att.]

      Matching Fire Orbs horizontally

      increases Fire Att. ATK

       

      EnhancedWaterAtt [Enhanced Water Att.]

      Matching Water Orbs horizontally

      increases Water Att. ATK

       

      EnhancedWoodAtt [Enhanced Wood Att.]

      Matching Wood Orbs horizontally

      increases Wood Att. ATK

       

      EnhancedLightAtt [Enhanced Light Att.]

      Matching Light Orbs horizontally

      increases Light Att. ATK

       

      EnhancedDarkAtt [Enhanced Dark Att.]

      Matching Dark Orbs horizontally

      increases Dark Att. ATK

       

      Two-ProngedAttack [Two-Pronged Attack]

      Matching 4 or more Orbs launches

      an attack against two enemies at once

       

      Resistance Skill Bind[Resistance-Skill Bind]

      May block Skill Bind attacks

       

      Enhanced Heal Orbs[Enhanced Heal Orbs]

      Enhanced Heal Orbs may appear

       

      Multi Boost[Multi Boost]

      Increases this ally’s stats during

      Multiplayer Dungeons

       

      Dragon Killer[Dragon Killer]

      Increases ATK against Dragon Type enemy

       

      God Killer[God Killer]

      Increases ATK against God Type enemy

       

      Devil Killer[Devil Killer]

      Increases ATK against Devil Type enemy

       

      Machine Killer[Machine Killer]

      Increases ATK against Machine Type enemy

       

      Balance Killer[Balanced Killer]

      Increases ATK against Balanced Type enemy

       

      Awoken Material Killer[Awoken Balance Killer]

      Increases ATK against Awoken Material

      enemy

       

      Physical Killer[Physical Killer]

      Increases ATK against Physical Type enemy

       

      Healer Killer[Healer Killer]

      Increases ATK against Healer Type enemy

       

      Attacker Killer[Attacker Killer]

      Increases ATK against Attacker Type enemy

       

      Redeemable Material Killer

      [Redeemable Material Killer]

      Increases ATK against Redeemable

      Material Type enemy

       

      Enhance Material Killer

      [Enhance Material Killer]

      Increases ATK against Enhance Material

      Type enemy

       

      Enhanced Combos

      [Enhanced Combos]

      ATK increases with 7+ combos

       

      Guard Break

      [Guard Break]

      Ignores enemies’ DEF and inflicts damage

      when attacking with 5 Att.

       

      Bonus Attack

      [Bonus Attack]

      Inflicts 1 bonus damage when erasing a column

      of Heal Orbs

       

      Collect TAMADRA and duplicates of your monsters so that you can bring awoken skills to your next dungeon!

    • Ultimate Fusion

Awoken Skills

Awoken Skills unlock your monster’s true potential! Awoken Skills are passive abilities that can be used in battle to strengthen your teams and give yourself a more competitive edge against monsters.

 

These skills are granted by using a special monster called TAMADRA. A Tamadra is an adorable creature of great power! One Power Up Fusion using a TAMADRA will Awaken one skill within your monster.

 

 

SusanonoMikoto1

 

 

SusanonoMikoto4

 

 

SusanonoMikoto5

 

 

You can also Awaken your monster by feeding it a duplicate of itself through Power Up Fusion. This is the same process used in performing Skill Ups, but in this case, an Awoken Ability is guaranteed. Note: check to see that your Monster has awoken skills beforehand—Awakening through this process requires the EXACT SAME Monster name and number.

 

SusanonoMikoto6

 

The range of Awoken Skills helps your team in a wide variety of ways. Awoken skills can help you protect against Enemy Skills, and can also help you dish out more damage per matched combo.

 

A list of some Awoken Skills can be found below:

 

EnhancedHP [Enhanced HP]

HP increases by 100

 

EnhancedAttack [Enhanced Attack]

ATK increases by 50

 

EnhancedHeal [Enhanced Heal]

RCV increases by 30

 

ReduceFireDamage [Reduce Fire Damage]

Reduces damage from Fire Monsters

 

ReduceWaterDamage [Reduce Water Damage]

Reduces damage from Water Monsters

 

ReduceWoodDamage [Reduce Wood Damage]

Reduces damage from Wood Monsters

 

ReduceLightDamage [Reduce Light Damage]

Reduces damage from Light Monsters

 

ReduceDarkDamage [Reduce Dark Damage]

Reduces damage from Dark Monsters

 

AutoRecover [Auto-Recover]

HP recovers each turn

 

ResistanceBind [Resistance-Bind]

May block Bind attacks

 

ResistanceDark [Resistance-Dark]

May block Dark attacks

 

ResistanceJammers [Resistance-Jammers]

May block Jammer attacks

 

ResistancePoison [Resistance-Poison]

May block Poison attacks

 

EnhancedFireOrbs [Enhanced Fire Orbs]

Stronger Fire Orbs may appear

 

EnhancedWaterOrbs [Enhanced Water Orbs]

Stronger Water Orbs may appear

 

EnhancedWoodOrbs [Enhanced Wood Orbs]

Stronger Wood Orbs may appear

 

EnhancedLightOrbs [Enhanced Light Orbs]

Stronger Light Orbs may appear

 

EnhancedDarkOrbs [Enhanced Dark Orbs]

Stronger Dark Orbs may appear

 

ExtendTime [Extend Time]

Slightly extends time to move Orbs

 

RecoverBind [Recover Bind]

Matching Heal Orbs horizontally

recovers 1 turn of Bind State

 

SkillBoost [Skill Boost]

Team starts with 1 less turn

needed to activate skills

 

EnhancedFireAtt [Enhanced Fire Att.]

Matching Fire Orbs horizontally

increases Fire Att. ATK

 

EnhancedWaterAtt [Enhanced Water Att.]

Matching Water Orbs horizontally

increases Water Att. ATK

 

EnhancedWoodAtt [Enhanced Wood Att.]

Matching Wood Orbs horizontally

increases Wood Att. ATK

 

EnhancedLightAtt [Enhanced Light Att.]

Matching Light Orbs horizontally

increases Light Att. ATK

 

EnhancedDarkAtt [Enhanced Dark Att.]

Matching Dark Orbs horizontally

increases Dark Att. ATK

 

Two-ProngedAttack [Two-Pronged Attack]

Matching 4 or more Orbs launches

an attack against two enemies at once

 

Resistance Skill Bind[Resistance-Skill Bind]

May block Skill Bind attacks

 

Enhanced Heal Orbs[Enhanced Heal Orbs]

Enhanced Heal Orbs may appear

 

Multi Boost[Multi Boost]

Increases this ally’s stats during

Multiplayer Dungeons

 

Dragon Killer[Dragon Killer]

Increases ATK against Dragon Type enemy

 

God Killer[God Killer]

Increases ATK against God Type enemy

 

Devil Killer[Devil Killer]

Increases ATK against Devil Type enemy

 

Machine Killer[Machine Killer]

Increases ATK against Machine Type enemy

 

Balance Killer[Balanced Killer]

Increases ATK against Balanced Type enemy

 

Awoken Material Killer[Awoken Balance Killer]

Increases ATK against Awoken Material

enemy

 

Physical Killer[Physical Killer]

Increases ATK against Physical Type enemy

 

Healer Killer[Healer Killer]

Increases ATK against Healer Type enemy

 

Attacker Killer[Attacker Killer]

Increases ATK against Attacker Type enemy

 

Redeemable Material Killer

[Redeemable Material Killer]

Increases ATK against Redeemable

Material Type enemy

 

Enhance Material Killer

[Enhance Material Killer]

Increases ATK against Enhance Material

Type enemy

 

Enhanced Combos

[Enhanced Combos]

ATK increases with 7+ combos

 

Guard Break

[Guard Break]

Ignores enemies’ DEF and inflicts damage

when attacking with 5 Att.

 

Bonus Attack

[Bonus Attack]

Inflicts 1 bonus damage when erasing a column

of Heal Orbs

 

Collect TAMADRA and duplicates of your monsters so that you can bring awoken skills to your next dungeon!




FAQ's

  • Categories
    • Android Issues
      • I can’t update the game on my Android device.

        Please check that you have the most updated version of the app on Google Play Store. If there is a newer update, you will see an “Update” button, so please tap on it to update the app. If you can’t update, please try the following.

        Check the network connection:

        If you are not connected to a network, you will not be able to update the app. Please try where you have a good network connection.

        Check the remaining memory space on your device/external storage:

        If you don’t have enough space on your device/external storage, you will not be able to update the app. Please make enough space and try again.

        Delete Cache on the Google Play Store App:

        Tap “Settings” on your device and tap on “Apps.”

        Tap on the Google Play Store app.

        Go to “Cache” and tap on “Clear Cache.”*

        *The exact terminology of these messages and the required steps for this process may vary based on your device. Please contact your device manufacturer if you have further questions.

        ※Please be careful not to accidentally tap on “Uninstall” when updating your app. Please click here for more information on how to backup and migrate your game data.

        ※The time it takes for the Google Play Store’s update to take place may vary based on your device.

    • Before Playing
    • Dungeon Issues
    • Friend System Issues
    • Game Data Issues
    • Gameplay Issues
    • Gift Issues
    • iOS Issues
    • Kindle Issues
    • Monster Issues
    • Rank Issues
  • I can’t update the game on my Android device.

    Please check that you have the most updated version of the app on Google Play Store. If there is a newer update, you will see an “Update” button, so please tap on it to update the app. If you can’t update, please try the following.

    Check the network connection:

    If you are not connected to a network, you will not be able to update the app. Please try where you have a good network connection.

    Check the remaining memory space on your device/external storage:

    If you don’t have enough space on your device/external storage, you will not be able to update the app. Please make enough space and try again.

    Delete Cache on the Google Play Store App:

    Tap “Settings” on your device and tap on “Apps.”

    Tap on the Google Play Store app.

    Go to “Cache” and tap on “Clear Cache.”*

    *The exact terminology of these messages and the required steps for this process may vary based on your device. Please contact your device manufacturer if you have further questions.

    ※Please be careful not to accidentally tap on “Uninstall” when updating your app. Please click here for more information on how to backup and migrate your game data.

    ※The time it takes for the Google Play Store’s update to take place may vary based on your device.

  • FAQ Introduction

    Welcome to our FAQ. Just type your question in the search bar to find help. If you need further assistance, please contact support.

  • What devices support P&D?

    You can play P&D on the following devices:
    App Store: iPhone/iPod touch/iPad with iOS 7.0 or higher
    Google Play Store: Requires Android OS 4.0 – 7.0
    Amazon Kindle Fire: Kindle Fire (Second Generation and up), Kindle Fire HD, Kindle Fire HDX
    ※Limited to operating systems that the game has been officially released on. Please be aware, certain custom firmwares may cause issues.

  • Can you play for free?

    The app is free to download. You can enjoy the game without paying, but “Magic Stones” which will help you along in the game are paid items.

  • How do you purchase Magic Stones?

    iOS: You can purchase Magic Stones with credit cards or iTunes cards. If you have any payment-related questions, please contact Apple for support.

    Android: You can purchase Magic Stones through the payment option displayed on the Google Play Store (for example, together with your payments to your credit card/network companies). If you have any payment-related questions, please contact Google for support.

  • Can I change the time setting on my device?

    Changing the time setting deliberately may cause issues with game data, and it may even result in a corrupted account. If the game data becomes corrupted, we are unable to restore it, including the items you may have purchased. Please refrain from changing the time setting on your device.

    Note: It’s OK to change the time setting to adjust to the correct time.

  • Is the content of the game different depending on my operating system, or which app store I download the game from?

    The content of the game is the same across all platforms, but there may be slight differences in the movements and controls of the puzzle.

    The game may also have somewhat different content and events based on the region (NA, Japan, Korean, EU). Please make sure to download the correct version of P&D for your region, or we may not be able to offer support.

  • Are there any prohibited actions in P&D?

    All actions which serve to progress the game unfairly by using illegitimate means are strictly prohibited. This includes anything that goes beyond the originally intended and implemented game systems. The following list of examples is not exhaustive, but serves as a good example of prohibited actions.

    - Intentional exploitation of in-game bugs
    - Trading, buying or selling of game accounts
    - Modification of the app
    - Use of illegal third party programs
    - Client/packet modification or editing
    - Impersonating Puzzle & Dragons Official Facebook, Admin, or related companies
    - Any other acts deemed inappropriate by the operations team

    Such activities will be dealt with strictly. This may include a permanent suspension from the game and the complete deletion of game account data.

    Additionally, any user who is not directly involved with these activities but is found to be directly associated and actively benefiting from them will be treated the same as a user who originally performed those actions.

    Thank you for your cooperation.

  • I seem to be the only one who doesn’t see the Limited Time Dungeons.

    The Limited Time Dungeons appear at different times for different users. That said, all users get an equal amount of Limited Time Dungeons to keep the game fair for all users.

  • The Dungeon labeled ½ Stamina requires more than ½ Stamina.

    The Dungeons that are labeled ½ Stamina already display the halved amount of Stamina that they require. Please be advised that the Stamina will not be divided in half even further.

  • Special Dungeons and Event Dungeons aren’t showing up.

    Special Dungeons and Event Dungeons are different from standard Dungeons in that they aren’t always available. Please check the official event page to find out the schedule for these special event Dungeons. Also, if the time setting of your device is incorrect, the Dungeons may not properly display.

  • My Stamina suddenly decreased.

    This may result from changing the time setting on your device. Please make sure your device is set to the correct time. Changing the time setting deliberately may cause issues with the game data. This may result in corrupted game data. Please refrain from manually changing the time setting on your device.

  • Can I delete all in-game messages?

    Yes, you can select the “Delete All” option to delete all in-game messages excluding your saved messages and unread messages.

  • Can I protect in-game messages?

    Yes, you can protect in-game messages by opening the message you wish to save and tapping on the “Protect” button. Once you save a message, you will not be able to select the “Delete” button, and it will not be deleted even when you select the “Delete All” option. Please “Protect” your important messages.

  • I can’t add Friends even though I have space on my Friends List.

    The user you are trying to add as your in-game Friend may not have any open slots on his/her Friend List. Also, there’s a chance that you are sending more Friend requests than the maximum number of Friends you are allowed to have at the time. In such case, you will not be able to add more Friends.

  • Can you become in-game Friends with users who play on different OS’s and who have downloaded the game from different app stores? [Ex: iOS (App Store) <-> Android (Google Play Store); Android (Play Store) <-> Android (Amazon App Store)]

    Yes, you can become in-game Friends with users who are playing the game on different operating systems, and you can also use the Friend Gift Exchange feature with them. The content of the game is the same across all platforms, although there may be slight differences in the movements and controls of the puzzle.

  • How do I change my in-game name?

    You can change your in-game name by following the steps:

    1. Select “Others” from the bottom menu:
    2. Tap “Change Name”
    3. Enter your new name, and tap “OK”

  • What is a Secret Code?

    The Secret Code is a unique identification code that is meant to confirm that you are the primary user of a game account. It is CRUCIAL that you do not share this information with anyone as it could greatly compromise the security of the game account.

    To check your Secret Code, tap Others>Support>Display.

  • What is an ID?

    A unique ID is assigned to each game data. The ID represents the game account you use, and it is an important piece of information that is required to search Friends and receive support from the operations team. To check yours, tap Friend>ID Search and note the 9-digit number labeled “Your ID.”

  • Will a game data be deleted if it stays inactive for too long?

    We perform regular maintenance on the servers and delete inactive accounts as they can take up tremendous space and put a burden on the servers.  If game data fits the descriptions below, they may be subject to deletion.

    If a game data fits the following 3 descriptions, they will be deleted:

    1. The app hasn’t been launched in over 3 months.*
    2. A Magic Stone has never been purchased since the account was created.
    3. The game data is below Rank 6.

    ※Even if the app is launched, if it doesn’t communicate with our server (ie: entering a Dungeon), it may be subject for deletion.

    Please be advised that a game data cannot be restored once it’s deleted.

  • Can I backup my game data to a different device or OS?

    Backup data from one device to another (same OS):

    iOS: You can backup and transfer your game data from one iOS device to another iOS device by using iTunes or iCloud’s features. Please click here for more information.

    Android: You can backup and transfer your game data from one Android device to another Android device by using your Google account. Please click here for more information.

    Device change (across all OS’s):

    You can transfer your P&D game data from one device to another—whether they’re running on the same or different OS’s—by using the “Device Change” feature. (Ex: iOS<>Android).

    To transfer the game data, you will need the “ID” and “Device Change Code” of the data you wish to transfer. The Device Change Code is only effective for one week from the time it is issued, so please transfer your data within this time period. Please click here for more information.

  • The login bonus didn’t update.

    The login bonus is given out at different stages, so the number of days you need to log in to get the bonus isn’t always fixed. Also, please note that the timing in which a message appears indicating that you have received a login bonus may differ from when you actually receive the bonus.

    Finally, bonus in-game messages are not always received exactly at 12:00 AM. You may receive the message as late as 4:00 AM the following day.

  • The screen froze and I can’t control anything.

    Please reboot your device and restart the app.

  • I can’t connect to P&D. I receive a connection error.

    You may be experiencing connection errors due to a bad network connection. Please try again where you have a good network connection. If possible, try connecting your device to a WiFi hotspot. If you still experience trouble, there may be a maintenance going on, so please check the maintenance schedule.

    If a maintenance is not scheduled, please report the issue here.



    ※We may be unable to respond to individual bug reports, but we check each and every one of them. If we are experiencing a service outage, we will keep players informed via this website and our 
    official Facebook and other official communication channels.

  • The game stopped running properly.

    This may be an issue affecting all of our users. Please check if there are any official notices informing users of any known issues with the app. If there are no notices, please report the issue here.

    ※We may be unable to respond to individual bug reports, but we check each and every one of them. If we are experiencing an issue, we will keep players informed via this website, our official Facebook and other official communication channels.

  • My gift hasn’t arrived.

    There may be a delay in the network connection. Please wait a while and restart the app where you have a good connection.

  • I get the error message “Unable to complete transaction,” and am unable to purchase Magic Stones.

    There seems to be an error with Apple’s systems. Please contact iTunes support for details on the status or your payment.

  • I’m not seeing my Magic Stone purchases reflected in game.

    If Magic Stone transactions do not complete correctly, or are not reflected in game, please check the following:

    1.If during a transaction, the “Purchase processing” screen displays, press the Back button once. The purchased Magic Stones should be now be reflected.

    2. If this does not correct the issue, or if resetting your device does not resolve the problem as well, there may be cases in which Magic Stones take time to be reflected.

    3. Please restart the app, and check back within an hour.

    4. If Magic Stones are still not reflected, please contact Amazon Customer Service.
    5. If a purchase was made but no changes are confirmed, we will cancel the transaction at Amazon.

    6. Please try resubmitting your purchase after your order has been cancelled.

  • I got an error while fusing Monsters, and the Monsters disappeared.

    There may be a delay in the network connection. Please restart the app in an area where you have a good network connection.

  • I accidentally sold/fused a Monster.

    Once a Monster is sold or fused, it cannot be reverted. If you do not want to sell or fuse important Monsters, please go to your Monster Box and register them as your “Favorite” to avoid mistakes.

  • I can’t add a Monster to my Team.

    Each Monster has a “cost.” If the total Team Cost exceeds the maximum cost your game data is allowed to accommodate at the time, then you will not be able to add them. You can check your current total cost by going to “Monster”⇒”Team Edit”⇒”Team Parameter,” so please compose your team of Monsters that are below your maximum cost.

  • I pulled the Egg Machine, but didn’t get a Monster.

    There may be a delay in the network connection. The obtained Monster may not appear immediately, but the Monster has added to your data. Please check the Monster Box after a few minutes and look for a Monster with the blinking “New” text.

  • I don’t see the Monster that dropped.

    The Monster that you defeated may have dropped an Egg that contained the pre-evolved version of the same Monster.

  • I ranked up, but my maximum Stamina and Cost didn’t increase.

    When you rank up, one of the following parameters may increase: Stamina, Cost, Friend slots. Please note that your Stamina doesn’t increase every time you rank up. Once your available Friend slots reach 50, they will no longer increase when you rank up. You may use Magic Stones to purchase additional slots.

  • My remaining Exp is 0, but my Rank did not go up.

    There may be a delay in the network connection. Please restart the app where you have a good connection.